Returns & Refund Policy
Customers should be aware that organic fresh produce can vary in size and weight. Trinity Farm will deliver produce that best meets the weight specification.
Only products that are in tins or packets, not fresh (vegetables, herbs and fruit, dairy and bread) can be returned. Fresh products cannot be returned.
Eligible products can be returned within 7 days of the original purchase of the product.
Before you return a product, please make sure that:
- The product was purchased in the last 7 days - proof of purchase or delivery must be provided
- The product is in its original packaging
Send the product with its original packing to:
Damaged or Defect Fresh Items
All of the Trinity Farm box schemes are classed as 1 product, therefore if you receive a damaged or defected fresh product, please take a picture and send it through to firstname.lastname@example.org. If the produce is clearly damaged or inedible we will offer a free portion of the produce. Fresh products can only be refunded at the discretion of management. Trinity Farm will not refund or replace the entire box.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 01159442545
By email: email@example.com