We will make delivery to your address as stated when you set up an account or update that address. We reserve the right not to deliver to all locations and we will tell you when you apply to register an account with us whether we can deliver to your address. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.
We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.
Trinity Farm will send out an email notification of when your delivery is expected together with a tracking link. If there is no answer when we come to deliver, and no instructions on where to leave the delivery, we will leave the delivery at the front door or in a shaded area if available.
If we are unable to deliver to you or have to deliver late, for reasons beyond our control, for example, adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes. We will not, of course, charge for Products unless or until we have delivered them to you.
Where we agree with you that we will hold a key to your premises and make delivery of the products to a place within those premises by using the key, the following terms shall apply:
- we will use our reasonable endeavours to ensure that we hold the keys securely;
- we will use our reasonable endeavours to ensure that the products are delivered to a place within the premises that you and we have agreed;
- save in respect of losses, damages or costs caused by our negligence in relation to our holding and use of your keys (for which we shall be liable to you for all such losses, damages and costs that were foreseeable by you and us at the time we entered into the contract for the supply of the products), we shall not be liable to you for any losses, damages or costs (whether in contract or tort) arising from our holding and use of your keys;
You must inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our Website. We will replace or refund you for defective Products.
We will not charge you for Products which we have not delivered in accordance with these Terms and Conditions.
By signing these Terms & Conditions, customers understand that they need to give their fruit & veg a good wash before eating.
Trinity Farm will collect and reuse any old boxes if they are left outside on the day of delivery.
Cancellation & Pause Policy
If you wish to terminate an accepted order, we require 5 working days to process your cancellation. If the next delivery date falls within the 5 working days, you will still receive this order but it will be the last one under your order number. You will also be liable for the cost of the order and the delivery charge for the last delivery of your order.
A "working day" is classed as Monday to Friday; Saturday and Sunday are not classed as working days.
Customers wishing to cancel an order must do so in writing and can email cancellation requests to email@example.com.
Alternatively, customers can pause their delivery at any time, but they must give at least 48 hours' notice for non-fresh produce and 5 working days for fresh produce. If notice is given within 48 hours/ 5 working dates of the day of their delivery, refunds or credit cannot be offered as the produce will have been ordered/harvested ready for packing.
If at least 48 hours' notice has been given, Trinity Farm will pause both the order and the standing order. When customers are ready to reinstate their order, they can do this through their account, which will restart any payments.